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How do I track my order?Tracking your order is a simple process that only takes a few moments. By logging into your account and going to the “My Orders” page, you can easily check on the status of your order and view any available tracking information.
What is your return policy?We accept returns if they fit the following criteria Damaged/ Faulty Item Expired Item Received the Wrong Item Missing Item For a more detailed return policy, please check Return & Refund for the complete policy
When can I expect my order?Once payment option has been fulfilled, orders for Metro Manila will arrive in 3-7 business days while provincial areas will arrive in 8-12 business days.
What are your shipping options?We offer pickup (free shipping) and on demand delivery service (ex. grab, lalamove) to be booked & fees shouldered by the customer for orders within NCR. Shipping rates from Luzon, Visayas, and Mindanao and the Island Provinces vary in shipping fee rates based on the weight of the product.
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